Charging for care

Have your say about charges for care and support

Are you, or the person you care for, being charged for your care and support? If so, please take part in a survey about charges for care and support.

A charity consortium, the Independent Living Strategy, want to know about the experiences of people who access support from their local councils and find out how they are charging for care and support and how this impacts on people who use support.

They want to see the charging issue dealt with in the forthcoming Green Paper on Social Care, which is due to be published later this year.

The survey only takes a few minutes to complete and you can ask someone to help you complete it or they may complete it on your behalf with your permission.

You can access the survey at


Charging you a financial contribution towards your care

On the 1st April 2017 Reading Council’s policy for charging some people for their home care and similar services went live. It is now 11 months since Reading Mencap started discussions with the Council’s senior officers and Councillor Rachel Eden but, as at April 2018, we can honestly say that we are not a lot further forward. We have had meetings and exchanged many e-mails, but basically at a meeting on 16th April 2018 with Seona Douglas, Director of Adult Social Care, we can say that we are again starting from square one. The Director has promised us her personal attention to the issue now but we also know that there are many issues around the policy and the Care Act, from which it springs, that will need the attention of our local Councillors and of national government.

We are joined in this work by our partner organisations, Communicare and Age UK Berkshire, and we will keep all our websites up to date with the latest news as it comes through. Meanwhile, we have taken legal advice using over a dozen cases which have gone forward to a legal firm who are currently assessing these cases.

But, we are where we are, and as RBC continue to implement their policy we want to help people to understand as much as possible about the financial assessment process and how you can ensure that you don’t end up paying more than you need to, and where you can go for advice and support. On this webpage you will find information about:

  • understanding charging
  • what to do if you don’t agree with the outcome of your financial assessment
  • where to go for extra help


Understanding charging

If you are going through the financial assessment process for the first time (or you want a reminder), the following three documents will help you understand more about how the Council will assess you to see if you should contribute towards the cost of your social care.

Reading Borough Council Guide: ‘What will I pay for my care & support' – April 2018

Reading Mencap’s guidance on disability related expenditure

Reading Borough Council Disability Related Expenses Guide Amounts

The first document will give you RBC’s information about what you need to know about the charging framework if you receive care in the home or when you are out and about in the community. It doesn’t cover care provided in a residential care home. It should also be noted that the guidance gives information about all types of care situations, some of which may not apply to you.  It includes the disabled and the elderly, both single people, couples and parents, so much of it may not actually refer to your particular case. It also doesn’t give any independent sources of advice or support, other than financial organisations. So you will need to see the list of organisations at the foot of this page if you want extra help to navigate the whole process.

The second document is Reading Mencap's own guidance about claiming Disability Related Expenses (DRE), what they are and with many examples of what you need to look for. Claiming your DRE is the single most important issue that you need to get right when being charged for care. So, this is why we’ve written separate, specific guidance on just this one issue.   Many people will find that if this is done thoroughly then they are then no longer eligible to be charged or they are subject to a much reduced charge.

The third document shows you the Council’s own guide amounts for claiming DRE, which you need to use with caution. This is because it contains some information about which we are currently in dispute with the Council, namely the Council’s setting of a maximum figure that can be claimed for certain items such as cleaning or hair washing etc. You can access these documents by clicking on the links above.

Appealing against the local authority’s decision

You have the right to appeal against the local authority’s decision if you are not happy with the amount of contribution you have been asked to pay. Local authorities cannot cease funding your care package while you are disputing the charges you are expected to pay.

The Council’s Financial Assessment Team are the first point of contact for queries on the financial assessment process. Their contact details are as follows:

Financial Assessments and Benefits (FAB) Team:

Tel: 0118 937 3724


Secure webform:

If you are still not satisfied contact the Complaints Officer as follows ...

Customer Relations Team

Tel: 0118 937 2905


Who else can help?

You can also contact your local voluntary organisation who are there to help. One of us will be able to help, especially if you want independent information, advice, support or advocacy ...

Reading Mencap, Family Support Service, including casework and home visiting

21 Alexandra Road, Reading RG1 5PE.

Tel: 0118 9663518

Monday to Friday 9.30am to 1.30pm and for drop-in

Email: website:

Communicare, Information & Advice Service including home visiting

233 Kings Road, Reading, RG1 4LS
Tel: 0118 926 3941

Opening & Drop-in times: Mon: 10am – 3pm, Tues: 10am – 4pm, Wed: 10am – 3pm

Thurs: 10am – 4pm, Fri: 10am – 1pm website:

Age UK Berkshire, Information & Advice Service

Huntley House, 119 London Street, Reading, Berkshire, RG1 4QA
Tel: 0118 959 4242

Drop-in between 9:30am and 1:30pm Monday to Thursday. 

Opening Times: 9am - 4.30pm Monday to Friday

Email: website: