Family Support Service

Our unique home visiting Family Support Service provides the practical support to enable families of disabled children and adults with learning disability to use the information we provide from our drop-in centre, our help-line and on our website. This includes information and support around health and social care, diagnosis, benefits, education, housing, hate crime, transition, legal and leisure as well as support for carers and much more.

Family Support Service TeamWe have six Family Advisers who are experienced and qualified professionals in learning disabilities (LD) and Autism (ASD). They are professionally led, supervised and supported to ensure that they provide the best service and have a wealth of information and knowledge about learning disability. Their knowledge of the law and guidance governing services for disabled children and adults and their experience across RBC's Children's and Adult Services enables them to empower families, ensuring that they can go on to make informed choices with the support we provide.

Our Family Advisers can also give practical support to attend appointments, appeals, reviews, court hearings, Core Groups, Child Protection Conferences and any other meetings, help fill out forms, be a listening ear and give information about a variety of issues.

You can contact the Family Support Team via our Centre at Alexandra Road or on 0118 966 2518 (our helpline), from 9.30am to 1.30pm, Monday to Friday throughout the year for a home visit or an appointment at the Centre or just for a phone conversation.

Our team includes a multilingual Family Adviser who speaks Urdu and Hindi, which means we can offer advice and support to BME families where English is not their first language.