Quality

How We Ensure Quality In Our Work

Reading Mencap aims to ensure quality in all our work and the way we govern our charity.

 

Good Charity Governance

To this end we have gained the Reading Voluntary Action ‘Safe and Sound’ Quality Mark for good governance. This quality mark ensures that we have current policies and procedures to cover all our work and that we have safe practices to protect our services users, staff and volunteers. It ensures that we have equal opportunities in staff employment and volunteering and that we perform due diligence in recruiting, selecting and retaining our Trustees.

 

Information, Advice and Advocacy

We are members of the Reading Advice Network (RAN), working towards the RAN Quality Standard for information and advice giving organisations in Reading. This new unique quality standard aims to ensure that all its members have robust systems to give quality information and advice to all members of the public, according to their needs. RAN also provides opportunities, via its local Forum, to help members to understand current issues in information and advice giving, provides training and networking opportunities and a voice for the voluntary sector with the local authority on issues arsing from the work of its members.